Tech issue FAQ: straight answers

In most cases, yes. Call 813-793-4700 and a real person typically answers in under 4 minutes. Many problems can be fixed remotely during that first call. If it needs someone onsite, we'll schedule a tech to come to you anywhere in the Tampa Bay area.

ShowTech One is the all-in-one managed IT plan from ShowTech Solutions. For one flat monthly rate it bundles a 24/7 live help desk, onsite support, layered cybersecurity, network and backup monitoring, automated patching, Microsoft 365 backup and security, quarterly vCIO planning and help with devices and permissions.

ShowTech One is a flat monthly rate with no hidden fees. The rate depends on the size of your business and what you need, so we start with a free IT checkup and then give you a clear quote. You'll know exactly what's included before you decide.

No. Call us about the problem you have right now and we'll help you figure out the best next step. Many people come to us with a single nagging issue and then decide ShowTech One is the easiest way to stop the next one.

Yes. The ShowTech live help desk runs 24 hours a day, 7 days a week, 365 days a year. Evenings, weekends and holidays included.

Yes. Onsite support is included in ShowTech One, and our techs travel across Tampa Bay, including Tampa, St. Petersburg, Clearwater and the surrounding communities. We're headquartered in downtown Tampa.

Not unless it's truly the right call. Slow computers are often caused by backlogged updates, failing drives, too little storage or unwanted software, all things we can fix. If a machine is genuinely past its useful life, we'll explain why and help you plan and source a replacement.

Call 813-793-4700 right away rather than filling out a form. Don't wipe or turn off the affected computer until we've talked, and avoid entering passwords on it. We'll guide you through the next steps. ShowTech One also includes threat detection, DNS filtering and phishing training to reduce the odds of this happening again.

Yes. ShowTech One includes Microsoft 365 backup for email, SharePoint, OneDrive and Teams, separate from Microsoft's own copy. We also monitor backups so a failed job gets noticed and fixed.

We provide compliance guidance and audit prep support as part of ShowTech One, including risk assessments and help organizing documentation. We'll help you prepare, but final compliance decisions should be reviewed with your auditor, attorney or industry advisor.

Absolutely. ShowTech offers co-managed IT, where we support your internal staff with our help desk, security tools, after-hours coverage and planning. Your IT person gets backup, and you get fewer single points of failure.

We work with small and mid-sized organizations across Tampa Bay, including nonprofits, schools, law firms, CPA and financial firms, real estate offices and manufacturers.

It depends on the size of your setup, but we keep it as painless as possible. After your free IT checkup and proposal, we handle documentation, install protection and monitoring, and coordinate with any previous provider. We tackle your most annoying issues first so you feel the difference quickly.